The Hakuba Company COVID-19 Response Find out More

News

New reservations suspended till May 31st.

April 04, 2020

Thank you for your patronage of our managed facilities, Mountain Side Hakuba, Villa El Cielo, Hachi and Hygge.

In consideration of the health and safety of our guests, local residents and employees, we have decided to refrain from operating until May 31st.

Due to the nationwide outbreak of coronavirus (COVID-19), new reservations will be suspended until May 31st for all our accommodation to prevent further infection. Existing reservations will remain valid.

For reservations after June, we will appraise the situation and make a judgement then.

New reservations for the winter season 2020-2021 are still being accepted.

We appreciate your understanding.

The Hakuba Company

COVID-19 Update

April 01, 2020

Our Relaxed Cancel Policy on COVID-19

Our Cancellation Policy caused by COVID-19:

In these challenging times, we are committed to ensuring our customers experience flexibility to make bookings in 2020-2021 ski season.

For all accommodations we manage, we are implementing the following policies:

  • For guests making new reservations by June 30 2020 for future arrival date after December 1st 2020 until March 31 2021
    we will allow the reservation to be changed at no charge and refund all deposit for the cancellation (transfer charge may be deducted) up to 30 days before your scheduled arrival date as long as the reservation is made by June 30 2020.* Please note that changes to the reservation will be subject to availability and any rate differences.
  • For guests with existing reservations and making new reservations for any future arrival date until November 30 2020
    we will allow full changes or cancellation without a charge up to 14 days prior to arrival in accordance with our regular cancellation policy.

Please contact us if you have any inquires on this matter.

Mountain side received TripAdvisor's Certificate of Excellence 2019

May 25, 2019

We are so honored to announce that Mountain side received TripAdvisor's Certificate of Excellence 2019.

The Certificate of Excellence honors hospitality businesses that deliver consistently great service across the world. This designation is presented to approximately 10% of total businesses on TripAdvisor that have consistently achieved great reviews over the past year.

The Certificate of Excellence accounts for the quality, quantity and recency of reviews submitted by travelers on TripAdvisor over a 12-month period. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.

We are sincerely grateful to all our guests who have made this possible by leaving us great positive reviews. We couldn’t have done it without you. Your appreciation will be rewarded with more improved services in Mountain side and the hakuba company, to treat you even better the next time you visit us.

New Luxury accommodation in the heart of Hakuba

July 07, 2018

We are proud to anounce the release of new accomodation, Villa El Cielo.

Villa El Cielo is the newest addition to the Hakuba Company's accommodation portfolio In the heart of Hakuba, in Wadano woods. a large 263㎡ chalet, 3 bedroom plus a hidden wall bed in TV room and large living room facing forest of Wadano but only 150 M away from Sakka quad lift of Hakuba Happo ski resort. This new chalet completed in July 2018. We are open for bookings for next winter.

Please email us for more information and reservations.