Guest Services

The Hakuba Company concierge team is happy to help arrange day tours, equipment rentals and much more during your stay with us. We will do our best to make your trip more memorable and comfortable.

Adventure Lion Snow mobile


Take a snowmobile tour against the backdrop of the Japanese alps...LION Adventure Hakuba has a wide range of amazing activities all-year round to make your vacation a memorable one.

For more information

Hakuba Food

Restaurant Reservation

Do you worry about your meal in the foreign country? Don’t worry about it. Our concierge team are happy to help you find what you want to eat, traditional local game dish, sushi, Japanese BBQ, pizza etc. All you have to do is decide what you want to try, we will get you a table. Our concierge desk is open from 15:00 to 19:00 at lobby. To secure your place at popular restaurant, please request us at least 2 weeks before in the winter top season.

Private Chef catering

Private Chef

Creative and talented chef will make a dish only for you. Reservation is required in advance. Private chef will make your night brighter!

Please ask us for more information.

Mountain Side Shuttle Service

Shuttle Service

We support your move in Hakuba village. Please feel free to contact us as we offer a complimentary pick up and drop off service.
To prevent infection from Covid-19, our shuttle service is now only available in emergencies in 2020-2021 winter season.

Day Tour Snow Monkey

Day Tours

Whether it's a stimulating cultural experience, a gourmet tour, a visit to the famous Jigokudani Snow Monkey Park or something for all the family, there's so much to see and do in the Hakuba area.

For more information about any of these services, please contact us.