FAQ

Check-in 3:00 pm Check-out 10:00 am (Hachi & Zenrinso12:00 pm). We can take care your luggage before check-in or after check-out. Please feel free to ask us.
"Self Check In" system is now available on Mountain Side and other villas. You can check in by yourself after our front hours.

Yes, we are able to provide free shuttle service to pick you up at Happo information center or JR Hakuba station if you are coming by public transport (such as bus, train).

• We can also book the private transport from Shinkansen Nagano station for you.
• Ski shuttle to resorts in Hakuba and Glossary Store/Onsen (Japanese Public Bath) shuttle are available in winter season.
• Free shuttle service is also available from evening until 8:00 pm in winter season. (*the number of shuttle is limited)

Yes, we have free parking space for our guests.

Yes, free Wi-Fi is available.

Front desk open hour: 8:00 am - 5:00 pm (Summer season) /8:00 am - 8:00 pm (Winter season)

We are happy to help your trip make better and comfortable. Please feel free to ask any question or assistance during your stay.

Mountain Side: 6 adults

Villa El Cielo: 10 adults

NIVlA: 10 adults

Hachi: 14 adults

Zenrinso: 14 adults

Please note that we count children 12 years old and up as an adult.

Please let us know if you want double bed in advance. Without any request, we prepare your room as twin bed for each bed room. (double bed size 194cm×203cm, single bed size 97cm×203cm)

Up to one child (under 12 years old) per bedroom can sleep with adult free of charge.
Please note that towels and amenities are not provided.

Only the unit with three bed room is available for winter season. But for green season, we have the unit with 1bed room or 2bed room. Please check the booking page for details.

Yes, it is available at 2,200yen per night. Please contact us in advance due to the number of the baby cot we have.

Sorry that we don’t have any futon at Mountain Side.

You can have 2 sets of futon maximum at Villa El Cielo and NIVIA as per previous request.

Mountain Side: Main bed room has bathtub, shower, washstand and bathroom. Bed room 1 has shower, washstand and bathroom. The other bed room has only shower and washstand.

Villa El Cielo: Main bed room has shower, washstand and bathroom. There are also two bathrooms with bathtub and washstand, and other one is with shower and washstand.

NIVIA: One family bathtub on 2nd floor. Each bedrooms on 1st floor has shower and washstand.

Hachi: Main bed room has bathtub, washstand and bathroom. There are also two bathrooms with bathtub and washstand, and other one is with shower and washstand.

Zenrinso: Main bed room has bathub, other bedrooms are equipped with shower and washstand.

Yes, each unit has six nightwear. (Please contact with the concierge to request nightwear during winter season)

Sorry we only have washing machine (with detergent) and dryer for each unit and villas.

We provide salt and pepper only . Please bring your own if you will cook.

We will offer you a comfortable cooking time with our self contained kitchen. Fully equipped with utilities, pot&pans, European brand appliances, dishes, glasses, knife, coffee maker, rice cooker etc. Please contact with the concierge for more details.

We have portable stove and hot pot. Please note that we have limited number of items.

Yes, we accept VISA, MasterCard, AMEX, JCB, DiscoverCard etc.

Sorry, no smoking allowed on the properties.

Sorry, no pets allowed in the properties.

The nearest store is a 20-30 mins walk from the properties.

Sorry, we don’t have any store.