Notice

Thank you for your patronage of our managed facilities, Mountain Side Hakuba, Villa El Cielo, Hachi and Hygge.

In consideration of the health and safety of our guests, local residents and employees, we have decided to refrain from operating until May 31st.

Due to the nationwide outbreak of coronavirus (COVID-19), new reservations will be suspended until May 31st for all our accommodation to prevent further infection. Existing reservations will remain valid.

For reservations after June, we will appraise the situation and make a judgement then.

New reservations for the winter season 2020-2021 are still being accepted.

We appreciate your understanding.

The Hakuba Company

Our Cancellation Policy caused by COVID-19:

In these challenging times, we are committed to ensuring our customers experience flexibility to make bookings in 2020-2021 ski season.

For all accommodations we manage, we are implementing the following policies:

• For guests making new reservations by June 30 2020 for future arrival date after December 1st 2020 until March 31 2021
  we will allow the reservation to be changed at no charge and refund all deposit for the cancellation (transfer charge may be deducted) up to 30 days before your scheduled arrival date as long as the reservation is made by June 30 2020.* Please note that changes to the reservation will be subject to availability and any rate differences.
• For guests with existing reservations and making new reservations for any future arrival date until November 30 2020
  we will allow full changes or cancellation without a charge up to 14 days prior to arrival in accordance with our regular cancellation policy.

Please contact us if you have any inquires on this matter.